About the product
Date of repair
Ref. number
23
Repairer
David Preston
Brand
Dyson
Kind of product
Vacuum cleaner
About the repair
(Estimated) Year of production
2016
Model, type number and/or serial number
DC35
Defect found
David taking it home to try to fix it. David will email customer.
Have cleared filter, going to take apart at home. Customer agreed, then decide further action.
David cleaned hoover, reset charging system, cleaned contacts etc,.
Reported problem partly due to use of MAX mode, which draws more battery current and causes system to stop after a few seconds (by design once battery has deteriorated.
Cleaner functions all now working except Max mode. Cleaner now functional and usable, but limited battery capacity (a minute or so in normal mode).
Recommended battery change needed for full perfomance on this old cleaner.
Have cleared filter, going to take apart at home. Customer agreed, then decide further action.
David cleaned hoover, reset charging system, cleaned contacts etc,.
Reported problem partly due to use of MAX mode, which draws more battery current and causes system to stop after a few seconds (by design once battery has deteriorated.
Cleaner functions all now working except Max mode. Cleaner now functional and usable, but limited battery capacity (a minute or so in normal mode).
Recommended battery change needed for full perfomance on this old cleaner.
Problem description + probable cause
Keeps stopping even though fully charged.
Has the product been repaired?
Yes
What did you do to repair it?
Throughough dissassemble and clean, cleaned filter, reset battery charging system. Cleaner now operational.
Recommended to client a battery upgrade for full performance.
Recommended to client a battery upgrade for full performance.
Reparability of product (1 = difficult, 10 = easy)
5
Did you use repair information?
Yes
Where did this information come from?
From fellow repairers
Source repair information (url website)
IFIX and youtube were key, as well as some Dyson info
Do you have any suggestions for other repairers of this (or similar) product?
Dyson tech seems very effective, but requires thorough maintenance and cleaning of all components and filters.
Watch out for systems that have been used extensively in MAX mode as the battery system will deterioriate more rapidly in this envirorment - and charging system will be affected.
IFIX guides have info to reset charging system to help recover from this.
Ultimately older equipment with overworked battery will benefit from a battery upgrade.
Watch out for systems that have been used extensively in MAX mode as the battery system will deterioriate more rapidly in this envirorment - and charging system will be affected.
IFIX guides have info to reset charging system to help recover from this.
Ultimately older equipment with overworked battery will benefit from a battery upgrade.
Category
Why could you not repair it?