About the product
Date of repair
Ref. number
18
Repairer
Ivan Troitskyi
Brand
Apple
Kind of product
Laptop
About the repair
(Estimated) Year of production
2017
Model, type number and/or serial number
Mac book
Defect found
Out of date OS with viruses
Problem description + probable cause
Can't receive emails
Has the product been repaired?
Half and/or advice given
What did you do, what advice did you give?
OS had not been updated since new, so no longer is able to accept correct security certificates to be able to accept emails. The system was also infested with a virus. Gave advice to back up all required and then blank machine and install current OS.
Reparability of product (1 = difficult, 10 = easy)
1
Did you use repair information?
Yes
Where did this information come from?
From the manufacturer
Source repair information (url website)
Apple main cause of issue as owner was scared off updating OS and then took a long time to identify virus due to Macos.
Category