About the product
Reparatiedatum
Ref. nummer
18
Reparateur
Ivan Troitskyi
Merk
Apple
Soort product
Laptop
About the repair
Productiejaar (schatting)
2017
Model, typenummer en/of serienummer
Mac book
Gevonden defect
Out of date OS with viruses
Omschrijving probleem + vermoedelijke oorzaak
Can't receive emails
Is het product gerepareerd?
Half en/of advies gegeven
Wat heb je gedaan, welk advies heb je gegeven?
OS had not been updated since new, so no longer is able to accept correct security certificates to be able to accept emails. The system was also infested with a virus. Gave advice to back up all required and then blank machine and install current OS.
Repareerbaarheid product (1 = moeilijk, 10 = makkelijk)
1
Heb je reparatie-informatie gebruikt?
Ja
Waar komt deze informatie vandaan?
Van de fabrikant
Bron reparatie-informatie (url website)
Apple main cause of issue as owner was scared off updating OS and then took a long time to identify virus due to Macos.
Categorie