About the product
Reparaturdatum
Ref. nummer
18
Reparateur
Ivan Troitskyi
Marke
Apple
Art Produkt
Laptop
About the repair
Herstellungsjahr (geschätzt)
2017
Modell, Typnummer und/oder Seriennummer
Mac book
Gefundener Defekt
Out of date OS with viruses
Beschreibung des Problems + vermutliche Ursache
Can't receive emails
Wurde das Produkt repariert?
Halb und/oder Ratschlag erteilt
Was hast Du gemacht, welchen Rat hast Du erteilt?
OS had not been updated since new, so no longer is able to accept correct security certificates to be able to accept emails. The system was also infested with a virus. Gave advice to back up all required and then blank machine and install current OS.
Reparierbarkeit Produkt (1 = schwierig, 10 = einfach)
1
Hast Du Reparatur-Information verwendet?
Ja
Woher stammt diese Information?
Vom Hersteller
Quelle Reparatur-Information (URL Webseite)
Apple main cause of issue as owner was scared off updating OS and then took a long time to identify virus due to Macos.
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