About the product
Date of repair
Ref. number
26
Repairer
Simon Gibbon
Brand
HP
Kind of product
Printer / scanner
About the repair
(Estimated) Year of production
2010
Model, type number and/or serial number
officejet pro 8600
Defect found
Printer reports paper jam when no paper jam exists - printer reset, duplex unit removed and blown clean, internals of printer blown clean to ensure no small pieces of paper were present, printer still refused to function due to paper jam. Searched on web possible fault found, would require complete disassembly of printer to replace a small spring submerged in ink waste tank which can corrode after time.
Problem description + probable cause
Ghost paper jam
Has the product been repaired?
No
Reparability of product (1 = difficult, 10 = easy)
2
Did you use repair information?
Yes
Where did this information come from?
From fellow repairers
Source repair information (url website)
youtube.com / hp.com unhelpful
Do you have any suggestions for other repairers of this (or similar) product?
Don't waste too much time, as a lot of faults with HP printers are due to manufacturer's enthusiasm to ensure that only HP inks are used, in this case looks like incorrect reporting of fault leading to wasted time trying to fix a fault which doesn't actually exist, but the printer is still unable to function.
Category
Why could you not repair it?