About the product
Date of repair
Ref. number
23
Repairer
Ben & Zack
Brand
Dell
Kind of product
Laptop
About the repair
(Estimated) Year of production
2010
Model, type number and/or serial number
"INSPIRON N4020, P07G001, JWQ6ZM1"
Defect found
N/A
Problem description + probable cause
Screen blank on boot, suspected LCD or hard drive failure. Hard drive data can still be read when connected externally, but fails to boot on working laptop. Visitor uses laptop only for a software that runs on Windows 7 and installed through CD.
Has the product been repaired?
Half and/or advice given
What did you do, what advice did you give?
Removed HDD. Advice given: transfer out important data from HDD as it is very old (2010) and may wear out soon. Remove CD-ROM and use externally on other working laptop. Install Windows 7 virtual machine on working laptop to run software instead of dual boot to eliminate need to enter BIOS to change boot order.
Reparability of product (1 = difficult, 10 = easy)
9
Did you use repair information?
Yes
Where did this information come from?
From the manufacturer
Source repair information (url website)
https://www.ifixit.com/Document/v4eD3MUycFrX2xM6/inspiron-14-intel-n4020_servic.pdf
Do you have any suggestions for other repairers of this (or similar) product?
Have VGA cables ready for older laptop models like this to connect to external monitor to rule out LCD faulty.
Category