About the product
Date of repair
Ref. number
30
Repairer
Weston S
Brand
Samsung
Kind of product
Tablet
About the repair
Defect found
Contacts and other apps had accidentally been moved off of the home screen
Problem description + probable cause
Lost contacts
Has the product been repaired?
Half and/or advice given
What did you do, what advice did you give?
We were able to get some of the apps back where the user expected them to be; however, they didn't know some of the credentials needed to log into some of them. Also, we were unable to find the setting that locks the home screen from accidental edits, so it may happen again in the near future
Did you use repair information?
No, didn't look for it
Category