About the product
Reparatiedatum
Ref. nummer
565
Reparateur
Kev Jay
Merk
HP
Soort product
Printer / scanner
About the repair
Productiejaar (schatting)
2020
Model, typenummer en/of serienummer
Envy 6022
Gevonden defect
Possibly software problem. Not hardware
Omschrijving probleem + vermoedelijke oorzaak
Makes a noise like it is trying to feed paper through. Might print might not so I unplug it and plug it in again to print.
Is het product gerepareerd?
Half en/of advies gegeven
Wat heb je gedaan, welk advies heb je gegeven?
To contact HP to find if software problem. Reset printer drivers if that doesn’t work connect with a cable otherwise contact HP.. Update: problem turned out to be that HP had confused the visitor’s accounts on 2 different email, addresses, one of which was cancelled. The ink cartridge therefore wasn’t recognised on the cancelled account. Eventually sorted after days/ weeks of calls with HP.
Repareerbaarheid product (1 = moeilijk, 10 = makkelijk)
3
Heb je reparatie-informatie gebruikt?
Nee, niet gezocht
Categorie