About the product
Reparaturdatum
Ref. nummer
565
Reparateur
Kev Jay
Marke
HP
Art Produkt
Drucker / Scanner
About the repair
Herstellungsjahr (geschätzt)
2020
Modell, Typnummer und/oder Seriennummer
Envy 6022
Gefundener Defekt
Possibly software problem. Not hardware
Beschreibung des Problems + vermutliche Ursache
Makes a noise like it is trying to feed paper through. Might print might not so I unplug it and plug it in again to print.
Wurde das Produkt repariert?
Halb und/oder Ratschlag erteilt
Was hast Du gemacht, welchen Rat hast Du erteilt?
To contact HP to find if software problem. Reset printer drivers if that doesn’t work connect with a cable otherwise contact HP.. Update: problem turned out to be that HP had confused the visitor’s accounts on 2 different email, addresses, one of which was cancelled. The ink cartridge therefore wasn’t recognised on the cancelled account. Eventually sorted after days/ weeks of calls with HP.
Reparierbarkeit Produkt (1 = schwierig, 10 = einfach)
3
Hast Du Reparatur-Information verwendet?
Nein, nicht gesucht
Kategorie