About the product
Reparatiedatum
Ref. nummer
47
Reparateur
Simon Gibbon
Merk
HP
Soort product
Laptop
About the repair
Productiejaar (schatting)
2017
Gevonden defect
i7 processor but computer still appears to be slow
Omschrijving probleem + vermoedelijke oorzaak
Needs speed checking
Is het product gerepareerd?
Ja
Wat heb je gedaan om het te repareren?
Showed the user how to check which processes were running and to see if any were likely to be causing the computer to slow down. Found partially completed updates still running occupying the disk drive. Allowed these to complete and computer speeded up. Explained to user how it was necessary to allow updates to complete before switching off and how to check whether they had finished or not.
Repareerbaarheid product (1 = moeilijk, 10 = makkelijk)
8
Heb je reparatie-informatie gebruikt?
Nee, niet gezocht
Categorie