About the product
Reparaturdatum
Ref. nummer
47
Reparateur
Simon Gibbon
Marke
HP
Art Produkt
Laptop
About the repair
Herstellungsjahr (geschätzt)
2017
Gefundener Defekt
i7 processor but computer still appears to be slow
Beschreibung des Problems + vermutliche Ursache
Needs speed checking
Wurde das Produkt repariert?
Ja
Was hast Du unternommen, um es zu reparieren?
Showed the user how to check which processes were running and to see if any were likely to be causing the computer to slow down. Found partially completed updates still running occupying the disk drive. Allowed these to complete and computer speeded up. Explained to user how it was necessary to allow updates to complete before switching off and how to check whether they had finished or not.
Reparierbarkeit Produkt (1 = schwierig, 10 = einfach)
8
Hast Du Reparatur-Information verwendet?
Nein, nicht gesucht
Kategorie