About the product
Reparatiedatum
Ref. nummer
15
Reparateur
Matt
Merk
HP
Soort product
Laptop
About the repair
Productiejaar (schatting)
2010
Model, typenummer en/of serienummer
Elitebook 8400p
Gevonden defect
Boot partition was on a part of the hard drive that was failing, causing a failure to boot to Windows. The lower left track pad button seemed to be broken.
Omschrijving probleem + vermoedelijke oorzaak
Would not boot to Windows. Lower left track pad button did not work.
Is het product gerepareerd?
Half en/of advies gegeven
Wat heb je gedaan, welk advies heb je gegeven?
Attempted to repair Windows using internal troubleshooting tools and a repair installation on USB but these failed. I offered to install Ubuntu and warned client that this would erase the information on the hard drive but make it usable and they agreed. Ubuntu was installed and customized for the client. I was not able to repair the broken lower left track pad button, but showed client a couple of workarounds.
Repareerbaarheid product (1 = moeilijk, 10 = makkelijk)
4
Heb je reparatie-informatie gebruikt?
Nee, niet gezocht
Heb je een tip voor andere reparateurs van dit (of vergelijkbaar) product?
None
Categorie