About the product
Date of repair
Ref. number
26
Repairer
Simon Gibbon
Brand
Amazon
Kind of product
Speaker
About the repair
(Estimated) Year of production
2021
Model, type number and/or serial number
Echo Dot Model 2
Defect found
No effect when words said
Problem description + probable cause
Not working
Has the product been repaired?
Half and/or advice given
What did you do, what advice did you give?
Not responding, but able to factory reset, so could either be lack of internet connectivity or Echo Dot is unregistered with Amazon. Factory reset, but owner didn't have an Amazon account, unable to set up Amazon account due to no verification code being received by SMS message.
Reparability of product (1 = difficult, 10 = easy)
5
Did you use repair information?
Yes
Where did this information come from?
From fellow repairers
Source repair information (url website)
Google
Do you have any suggestions for other repairers of this (or similar) product?
Check owner has Amazon account and it wasn't set up using somebody else's account, who has probably reset their password.
Category