About the product
Date de réparation
Numéro de réf.
5
Reparateur
Marla McFee
Marque
HP
Type de produit
Imprimante
About the repair
Année de fabrication (estimée)
2015
Modèle, numéro de type et/ou numéro de série
HP Officejet 6700 premium
Defect trouvé
Bottom paper tray feeder: glue holding plastic gear on feeder shaft had failed. Gear was spinning freely on the shaft and was no longer transfer power to the secondary roller/feeder shaft.
Top scanner feeder: rollers had some dust/gunk on them. Nothing too noticeable but cleaning them all resulted in the feeder working well again, so I can assume that was the problem.
Top scanner feeder: rollers had some dust/gunk on them. Nothing too noticeable but cleaning them all resulted in the feeder working well again, so I can assume that was the problem.
Description du problème + cause probable
Bottom paper tray feeder not working (not feeding any paper). Also top scanner feeder inconsistently feeding paper and/or jamming a lot.
Le produit a-t-il été réparé ?
Oui
Qu'est-ce que vous avez fait pour le réparer ?
Bottom paper tray feeder: Super-glued the gear back onto the shaft. Could not test the feeder to verify the fix since the printer was out of ink (printer refused to do anything without ink), but customer will test at home. They were shown where the problem was and advised to try epoxying the gear back on if the superglue fails.
Top scanner feeder: cleaned all rollers with No Flash & a Q-tip.
Top scanner feeder: cleaned all rollers with No Flash & a Q-tip.
Réparabilité du produit: (1 = difficile, 10 = facile)
6
Avez-vous utilisé des informations de réparation ?
Oui
D’où viennent ces informations ?
Du fabricant
Source des informations de réparation (url site web)
https://www.youtube.com/watch?v=Ix_d8HotTQc
Catégorie