About the product
Date of repair
Ref. number
277
Repairer
Howard Boddy
Brand
HP
Kind of product
Computer
About the repair
Model, type number and/or serial number
Chromebook
Defect found
user does not know passwords so needs resetting to factory settings - powerwash
Problem description + probable cause
needs wiping to start afresh
Has the product been repaired?
Yes
What did you do to repair it?
addes myself as a new user to enable me to sign in and conduct a powerwash to wipe all users & data
Reparability of product (1 = difficult, 10 = easy)
5
Did you use repair information?
Yes
Source repair information (url website)
google
Do you have any suggestions for other repairers of this (or similar) product?
security stops offload of data
Category