About the product
Date of repair
Ref. number
2
Repairer
Martin Brown
Brand
Apple
Kind of product
Laptop
About the repair
(Estimated) Year of production
2015
Model, type number and/or serial number
macbook air
Defect found
System not able to find an operating system
Problem description + probable cause
Operating system not recognised
Has the product been repaired?
Half and/or advice given
What did you do, what advice did you give?
Demonstrated how to boot up to allow recovery by pressing Cmd R when powering on. Showed how to switch off by long press of power buttton. As unable to connect to library network, sent the user home to repeat this at home on their own network.
Reparability of product (1 = difficult, 10 = easy)
6
Did you use repair information?
Yes
Where did this information come from?
From the manufacturer
Source repair information (url website)
How to boot into recovery mode on Apple MacBook Air
Category