About the product
Date of repair
Ref. number
1
Repairer
Adrian
Brand
Toshiba
Kind of product
Laptop
About the repair
Defect found
Outdated operating system, cluttered with lots of files.
Problem description + probable cause
Slow to load, outdated software, need to recover access to items stored on hard drive.
Has the product been repaired?
Yes
What did you do to repair it?
Transferred all files to external hard drive, installed Linux and restored files. Advised visitor to declutter files, use more RAM and consider a solid state disc.
Reparability of product (1 = difficult, 10 = easy)
10
Did you use repair information?
No, didn't look for it
Do you have any suggestions for other repairers of this (or similar) product?
Fix was easy but took a *long* time to complete. Needed external hard drive to ensure files were saved.
Category