About the product
Date of repair
Ref. number
346
Repairer
Steve Green
Brand
Element4
Kind of product
Electric fireplace / decorative fireplace
About the repair
(Estimated) Year of production
2021
Model, type number and/or serial number
HEA 1004RD
Defect found
User error. Client not aware of need to stand on firm surface.
Problem description + probable cause
Nothing happens when plugged in
Has the product been repaired?
Yes
What did you do to repair it?
Advised client re firm surface.
Reparability of product (1 = difficult, 10 = easy)
10
Did you use repair information?
No, didn't look for it
Category