About the product
Date of repair
Ref. number
45
Repairer
Des Smith
Brand
Russell Hobbs
Kind of product
Kettle
About the repair
Model, type number and/or serial number
20460
Defect found
Lid worn - return spring missing - lid mechanism worn / loose hinge fitting / possible spring missing - stripped - checked electrically ok - user advised
Problem description + probable cause
Lid not functioning
Has the product been repaired?
No
Reparability of product (1 = difficult, 10 = easy)
3
Did you use repair information?
No, didn't look for it
Category
Why could you not repair it?