About the product
Date of repair
Ref. number
1579
Repairer
Howard Boddy
Brand
HP
Kind of product
Laptop
About the repair
Model, type number and/or serial number
pavillion 15
Defect found
cannot load operating system as disk drive dismantled
Problem description + probable cause
auto repair not working
Has the product been repaired?
Yes
What did you do to repair it?
internal disk removed and data recovered to another disk. new disk fitted operating system installed W10. data copied to internal drive all ok. Also provided external drive with back up all costs reimbursed
Reparability of product (1 = difficult, 10 = easy)
7
Did you use repair information?
No, didn't look for it
Category